Cine97 Privacy Policy – Your Personal Data Protection

📋1. Introduction & Scope of This Policy

This Privacy Policy ("Policy") is published by the operator of the cine97 Platform ("cine97", "we" or "the company") and describes how we collect, use, store, disclose and protect your personal data when you use the cine97 online platform accessible at cine97.click and all related services.

Cine97 is committed to respecting and protecting the privacy of all users on our platform, particularly members from Malaysia. We are in full compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and all regulations related thereto. This Policy is designed to be transparent, easy to understand, and comprehensive — not a lengthy document packed with legal jargon that puts people off reading it.

By registering an account or using the cine97 Platform, you confirm that you have read and understood this Policy. If you do not agree with any part of this Policy, please stop using the cine97 Platform and contact our team to close your account.

📦2. Types of Personal Data Collected

Cine97 collects the following categories of personal data from its members. We only collect what is truly necessary to deliver our services safely and efficiently:

Cine97 does not collect sensitive data such as health information, political affiliations, religious beliefs or biometric data unless specifically required by law or for permitted identity verification purposes.

🔍3. How cine97 Collects Your Personal Data

Cine97 collects personal data through the following channels:

• Account Registration: You provide this information directly when filling in the cine97 registration form. This includes your name, email address, phone number, and the password you create.
• KYC Process: When identity verification is required, you upload your identification document to the cine97 system via a secure interface.
• Financial Transactions: Financial data is collected automatically when you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks, or any other available payment method, as well as when you submit a withdrawal request.
• Platform Usage: Game activity data and technical data are collected automatically when you use the cine97 Platform via cookies, server log files and similar tracking technologies.
• Support Interactions: When you contact the cine97 support team via live chat or email, the content of that communication is recorded for service quality and dispute resolution purposes.
• Authorised Third Parties: In certain situations, cine97 may receive data from recognised third-party identity verification service providers to assist with the KYC process, or from payment operators to verify transaction details.

Cine97 does not purchase, rent, or acquire personal data lists from third-party commercial sources for the purpose of marketing to prospective new members.

🎯4. Purposes for Using Your Personal Data

Cine97 uses the personal data collected for the following purposes, all of which rest on a valid legal basis under Malaysia's PDPA:

• Account Management: Creating and managing your cine97 account, verifying your identity at login, processing password reset requests and updating account information.
• Transaction Processing: Securely processing deposits and withdrawals in Malaysian Ringgit (RM), maintaining a complete transaction history, and sending transaction-related notifications to your email or phone number.
• Gaming Services Provision: Delivering online casino games, Live Casino, slots, jackpots, lottery and match odds to you in a safe and fair manner.
• Compliance & KYC Verification: Fulfilling legal obligations relating to identity verification, fraud prevention, anti-money laundering (AML) and compliance with applicable regulatory requirements.
• Customer Support: Providing effective technical support and customer service, and resolving disputes based on stored communication records and account activity.
• Platform Security: To detect and prevent fraudulent activity, unauthorised access, bonus abuse, and other security threats to the cine97 Platform and its members.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and taking proactive steps to protect members' wellbeing, in line with cine97's commitment to responsible gaming.
• Service Improvement: Analysing platform usage patterns in aggregate to understand the needs of Malaysian members and improve platform features, performance, and overall user experience.
• Marketing Communications: Sending you relevant promotional information, bonuses and special offers via email or in-platform notifications — you may opt out of marketing communications at any time through your account settings or the unsubscribe link in any email.

🤝5. Sharing Data with Third Parties

Cine97 never sell, never rent, and never trade members' personal data to any third party for their own commercial or marketing purposes. This is our absolute commitment to our members.

However, cine97 may share your personal data with the following categories of third parties, solely for the purpose of operating the platform:

• Payment Processors: Payment processing service providers such as DuitNow operators, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banks need to receive transaction information to process your deposits and withdrawals in RM. This sharing is limited strictly to the information required for the relevant transaction.
• Game Software Providers: Third-party casino game providers that operate games on the cine97 Platform receive the session data required to run those games. They are bound by strict data confidentiality agreements with cine97.
• KYC Service Providers: Identity verification companies that assist cine97 with the KYC process receive only the identification data strictly necessary for verification purposes. They are subject to equivalent data protection controls.
• Legal Authorities: cine97 will disclose personal data to government authorities, law enforcement bodies or courts when required by Malaysian law, a court order or directive from a competent authority. In such cases, cine97 will endeavour to notify the relevant member unless prohibited by law.
• Professional Advisors: Lawyers, accountants, auditors, or other professional advisors bound by professional confidentiality obligations may be granted limited access to data necessary for advisory or audit purposes.

All third parties who receive data from cine97 are bound by strict data protection agreements and are held accountable to ensure that data they receive is used only for permitted purposes and protected to a standard consistent with this Policy.

🔒6. Data Security & cine97 Protection Measures

Cine97 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, accidental disclosure, alteration or destruction. Key measures we have in place include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and cine97's servers are encrypted using the latest TLS protocol. This ensures that data you transmit cannot be intercepted or read by third parties during transit.
• Database Encryption: Sensitive data stored in cine97's database — including passwords (stored in hashed form, not plain text) and financial information — is encrypted using strong encryption algorithms.
• Role-Based Access Control: cine97 staff may only access the data required for their specific roles. Access rights are strictly governed and reviewed on a regular basis. All access to sensitive data is logged for audit purposes.
• 24/7 Security Monitoring: An automated security monitoring system operates around the clock to detect and respond to security threats, intrusion attempts, and suspicious activity in real time.
• Regular Security Testing: cine97 conducts regular penetration testing and security audits by independent security experts to identify and address vulnerabilities before they can be exploited.
• Incident Response Plan: cine97 has established security incident response procedures in place. In the event of a serious data breach, cine97 will notify affected members and the relevant authorities within the timeframe required by law.
• Security Awareness Training: All cine97 staff with access to members' personal data undergo regular data protection training and are required to sign binding confidentiality agreements.

✅7. Your Rights Under Malaysia's PDPA

As a Malaysian member of cine97, you have the following rights regarding your personal data held by cine97, in accordance with the provisions of PDPA 2010:

To exercise any of the above rights, contact cine97's Data Protection Officer by email at support@cine97.click with the subject line "PDPA Privacy Rights Request". cine97 will process your request within thirty (30) calendar days from the date a complete request is received. For complex requests, this period may be extended to 60 days with notice to you.

🍪8. Cookies, Analytics & Tracking Technologies

The cine97 Platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to understand how members use the platform, and to improve the overall user experience. Below are the types of cookies used by cine97:

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the cine97 Platform. For guidance on managing cookies in popular browsers, refer to the relevant browser's help documentation.

👶9. Protection of Children's Data

The cine97 platform is strictly inappropriate and not permitted under any circumstances for individuals under the age of 18. cine97 does not knowingly collect, process or store personal data from individuals under the age of 18.

If cine97 discovers or is made aware that personal data from a minor has been inadvertently collected, cine97 will take immediate steps to delete that data and close the account in question. If you believe that a child's or minor's data has been registered on the cine97 Platform, please notify us immediately via support@cine97.click.

Parents and guardians who are concerned about their children or dependants accessing online gambling platforms are encouraged to use appropriate parental control software and ensure that devices used by minors are protected from accessing platforms such as cine97.

📝10. Amendments to the Privacy Policy

Cine97 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or platform improvements. The "Updated" date at the top of this page will always reflect the latest version of this Policy.

For material amendments — meaning changes that significantly affect your privacy rights or how we use your data — cine97 will provide advance notice via email to the address registered on your account and/or through a prominent notification on the cine97 Platform at least 14 days before the changes take effect.

Your continued use of the cine97 Platform after any amendments take effect constitutes your acceptance of the revised Policy. If you do not agree with the changes made, you have the right to close your account by contacting the cine97 support team.

📬11. Contact cine97's Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how cine97 handles your personal data, please reach out to us through the following channels:

Cine97 is committed to providing thorough and satisfactory responses to all privacy-related inquiries within the set timeframe. Your trust is something we take seriously — every privacy request we receive is handled with care and professionalism.